Airlines
Higher employee satisfaction and efficient staff planning in Vacation Bidding Process.
“How Protos partnered with an airline to improve transparency?”
Problem
A large, US-based airline with about 10,000 employees had a union mandated commitment to deliver a highly customized Vacation Bidding system within six months. The Airline also needed predictability in staff-planning during high-demand, lower supply vacation periods.
Solution
Protos conducted an iterative, prototyping approach to discover and frame requirements with the airline buyers and users.
Customer requirements were prioritized to meet timelines by facilitating tradeoffs across integration, automation, and improvement of current processes.
Discovery, prototyping and development efforts with full customer engagement to achieve customer buy-in and customer delight.
Protos is technology agnostic. The solution was built to work with the existing technology infrastructure of the client thereby reducing risks and expenses. At the same time, providing ease-of-use UI/UX with mobile and web front ends to ensure adoption.
Impact Delivered
Protos solved the problem as an Innovation Partner by:
- 6 Months
Flawless Implementation within 6 months - 100% Adoption
Of mobile & web application by employees - 100% On Time
To vacation staff planning cycles
